First Responder Leadership: What 30 Years in Emergency Services Teaches You About Leading People
I’ve been trying to write this post for a while now. Not because I don’t know what to say about Scott Richardson. Quite the opposite. It’s because the man I’m about to introduce to you would be deeply uncomfortable with every word of it. He doesn’t talk about himself. Leading with his resume isn’t his […]
From Reactive to Creative: The Leadership Shift That Changes Everything
The shift from reactive to creative leadership is one most leaders don’t see coming — until the burnout, the conflict, or the disengagement makes it impossible to ignore. Here’s something I hear constantly, in almost exactly these words: “I know I’m reacting. I just can’t seem to stop.” And honestly? That’s one of the most […]
The Human Side of Feedback (Part 3): Why Mastering Feedback Changes Everything (For You & Your Culture)
We’ve explored the art of giving constructive feedback (Part 1) and how to receive feedback (Part 2) in our series, “The Human Side of Feedback.” We’ve recognized how often we approach these conversations with our walls already up, bracing for perceived criticism. Now, let’s dive into the ultimate question: Why is mastering this continuous feedback […]
The Human Side of Feedback (Part 2): How to Receive Feedback When Your Walls Are Up
In Part 1 of our series, “Giving Constructive Feedback That Connects (Not Just Corrects),” we explored how to deliver feedback effectively, recognizing how often we approach these conversations with our own walls up. But what about when we’re on the receiving end? Let’s be honest: our walls are often up even before the conversation begins, […]
The Human Side of Feedback (Part 1): Giving Constructive Feedback That Connects (Not Just Corrects)
Over the past month, we’ve had countless conversations with fellow leaders and clients about the invisible tension surrounding feedback. It’s not just the fear of giving tough input or the dread of receiving criticism; often, our walls are up even before a word is spoken. That first feeling, that instant thought of being ‘wrong,’ can […]